Privacy Policy

This Privacy Policy applies to Galactica Aliança S.A., accessible from https://www.galactica-andorra.com.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

At Galactica, we are committed to protecting your personal data and respecting your privacy. This document explains what information we collect, how we use it, and what rights you have. Effective date 30-08-2025

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

We may collect the following types of personal information:

• ‍Contact details: name, email, phone number, company name.
• ‍Account details: login credentials, preferences.
• ‍Transaction data: invoices, billing information, orders.
• ‍Technical data: IP address, browser type, cookies, log files.
• ‍Communications: messages sent through our contact forms or by email.

We use your information to:

• Provide and operate our services.
• Process and deliver your orders.
• Improve website functionality and customer experience.
• Send important notifications, updates, or offers (if you have opted in).
• Comply with legal and regulatory obligations.

We never sell your personal data.

We use cookies and similar technologies to:

• Ensure the website functions correctly.
• Analyze traffic.
• Improve our services and offers.

You can disable cookies in your browser settings. Please note that some functions may not work properly if cookies are disabled.

We may share your data only with:

• Service providers: logistics, payment processors, IT support.
• Authorities: when required by law.
• Partners: if necessary to fulfill an order (e.g., shipping companies).

All third parties are bound by confidentiality and data protection obligations.

If you are located in the European Union, you have the right to:

• Access your personal data.
• Request correction or deletion.
• Object to processing or restrict it.
• Request a copy of your data (data portability).

To exercise these rights, contact us at privacy@galactica-andorra.com. We will respond within 30 days of receiving your request.

If you are a California resident, you may request:

• Disclosure of the personal data we have collected about you.
• Deletion of your personal data.
• That we do not sell your personal data.

Requests can be submitted at privacy@galactica-andorra.com. We will respond within 45 days.

Our website and services are not directed to children under the age of 13. We do not knowingly collect data from children. If we discover that we have collected personal data from a child, we will delete it immediately.

We apply appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no online system is completely secure, and we cannot guarantee absolute protection.

9. Changes to This Policy